FAQs & Policies

Frequently Asked Questions
How can I request a quote?  
To request information about a quote and availability please fill out the form on our contact page or send us an email at simplysweetdesserts.to@gmail.com.
How much are cookies and what is the minimum order? 
Our regular sized cookies are about 3.5-4 inches in size and mini cookies about two inches in size . This price is dependent on the design and design elements. When requesting a quote please provide all colours and design elements you would like incorporated for us to provide an accurate quote. This includes shapes and cookie sizes. Sizes and shapes can be mixed however, prices may vary per design. There is a minimum order of 2 dozen cookies. 
How are the cookies packaged? 
All cookies come either unwrapped or individually heat sealed in bags. Cookies can be individually boxed or tied with ribbon for an additional charge. Tags can also be added for an additional charge. Please contact us for pricing. 
How can I confirm availability? 
All orders are based on availability. We do book up several months in advance. Please email us with your pick up date and we will confirm if we are available. If available, a minimum of 3 weeks notice is required to place an order. Any orders requested after the 3 weeks mark is subject to a 25% rush fee. 
What ingredients are in the cookies? 
Please contact us at simplysweetdesserts.to@gmail.com for a full list of ingredients. 
Please note our cookies do not contain nuts,however we cannot guarantee a nut free product. We take every precaution to ensure the cookies do not come in contact with nuts, however we cannot deem ourselves a nut free facility. 
Can the desserts be delivered or shipped? 
Orders can be delivered within the GTA for an additional cost. Delivery is based on availability. Please contact us for pricing and confirm availability. At this time cookies cannot be shipped. 
What is the pick up location ? 
Pick up location is Vaughan. Date and time will be confirmed after order is placed. Due to a busy schedule, the pick up window is within 1/2 hour of the confirmed time and date. Please make an effort to make it on the specified date and time. If it can't be made for unforeseen circumstances, please contact us as soon as possible to arrange another time.
How can I make payment and confirm my order? 
Once you have confirmed you would like to proceed with your order an invoice will be sent to you for a 50% deposit. Once the deposit is paid your order is confirmed. If the deposit is not paid your spot is not confirmed. The remaining balance will be sent to you in an invoice the week of pick up. If the order is not paid prior to pick up date requested the pick up date will be pushed back until payment is made. 
Can my order be cancelled? 
Orders can be cancelled 30 days before the pick up or delivery date for a refund.  Any cancellations made within the 30 day of pick up or delivery is non-refundable.  
What is your Covid cancellation policy?
If Covid has impacted your event, your deposit will be moved to the new date of your event. There will be no refunds of your deposit for any orders cancelled within 30 days of pick up or delivery for any reason.